Utility Billing Live Cycle Software

A straightforward, yet flexible suite really makes life easy for you and for your customers. Easily configured to work with third party billing companies, or as a complete end-to-end billing wizard for a wide variety of utility services.

Utility Billing Goodness

  • No more process improvement needed – Break the old mold. Integration in all the right places means easy set-up of perfect full-cycle billing processes. Who needs to troubleshoot perfection?
  • Reduce staff time spent on customer management. Built-in intelligence for swift handling of credit checks, adjustments, refunds or collections.
  • Get more sleep. In the event of an audit or urgent report request, sophisticated, reliable, yet easy reporting tools produce highly-detailed data in an airtight fashion – won’t keep you up at night worrying. Phew.

Your needs – met perfectly

Smooth Implementation GUARANTEED. We love implementing – we’re professionals you can trust.

  • Together we’ll build a plan that accounts for the history and type of data to transition, with a training plan that meets your needs.
  • We are a team of experienced consultants who have worked in local government. We’ve been in your shoes, so we know how to help.
  • Proven methodology that scales, a 4-step data conversion process ensures your data is set-up right and ready for go-live.
  • We integrate with an extensive list of 3rd party systems – just ask and we will verify we integrate with your existing vendors.
  • We can integrate your setup in as quickly as 6 weeks, depending on your organization and needs.

Safe & secure

Springbrook Software's security tools provide a level of customization that our competitors simply cannot match. You get:

  • Powerful, customizable security policies - easy to implement, even easier to manage.
  • Security settings to be applied across the organization, to customized groups of employees or to individual users.
  • Complete control over who has access to every element of the software, from granting general application access all the way down to disabling individual fields and buttons.
  • Accountability assurance in cross-business processes through user-defined workflow steps.
  • Secure yet flexible system where authorized users always have access from anywhere based on permissions and HTTPS connections, and software performance always meets your computing demands.

Partner in support

Our Support Team sits side-by-side with technical and programming staff so we can find answers to deeper, technical questions by asking our neighbor instead of putting a message in a queue.

In fact, say you experience one of the following:

  • You are coming up empty hunting down the right data for a rate study or you’re trying to troubleshoot a problematic bill on billing day. We’ll track that answer down, and help put it to rest as quickly as possible.

  • You’ve got a customer who swears he paid a deposit but can't find it in history or the audit trail.  Maybe it was applied to the wrong account.  Or maybe he's thinking of his phone bill.  We'll help you get to the bottom of it.

  • Brain fart – it happens: you can’t remember how to final a bill and refund the deposit.  That's an easy one – we’ve got that for you.

Flexible pricing – right mix

We are committed to helping you find the right mix of software modules and services to best meet your needs. Our pricing flexes based on your requirements. Clients can get up and running for as little as $6,200 per year ($516 per month). We strongly encourage you to contact us for a little discovery session – we can answer questions and provide no-commitment recommendations.

Request a Quote

We want to work with you to make certain we select modules and data migration plans that meet your needs and fit your budget. You probably have questions and we have answers – please contact us to schedule a quick Q&A or to get more info on how pricing works for your needs.

Flexibility and stellar service

Plays Well With Others

  • Integrates to any third party meter software.
  • Produce a PDF bill or exports for third party billing companies.
  • Fully integrated to financial suite including accounts payable for easy transfer of refund checks, and Accounts Receivable module for in-house collection processing.
  • Word merge technology built into application for easy form design and maintenance.

VIP Processing Capabilities

  • Complete process from ‘meter to cash’ for all major utility services such as Electric, Gas, Water, Sewer, Refuse, Storm, Street Lights, Irrigation, and many others.
  • Handy budget billing process for your fixed-income residents means happy customers.
  • Can refund deposits based on good standing credit, quick misapplied payment transfer process.
  • Built-in service order process means scheduling maintenance at the click of a button.
  • Unlimited rate codes

Hawks-Eye Information View

  • Quick link to any outside web based map or site such as Google Maps, Online Exchange, and any web hosted county parcel look up.
  • Bill preview to calculate future bill for customer.
  • Reports and displays to answer any question.

Online Bill Payment

Transitions can be tough – we’ll help you, help your customers become digital- natives of electronic payments.

  • Empower your citizens with 24/7 account access, automatic reminders, alerts and a bounty of choices to make a web payment they are most comfortable with.
  • Customers get instant statements, alerts and reminders with plenty of lead time before due date.
  • Link from a bill right to web payment of choice and schedule payment.
  • Reduce staff time needed for manual handling, processing time and fat-finger entry errors.
  • Improve compliance. Reduce late payments, lost checks and avoid the dreaded ‘bounce’ with electronic payment options to suit your range of citizens.
  • Reduce customer management issues; expensive tech time to shut off/ turn on late accounts, fewer phone calls, overall less hassle and confusion caused by a lagging paper trail.

Additional Features

Reports to Command

Comprehensive reporting for consumption and finance information

Airtight Audit Trail

Comprehensive audit trail so you always know what happened

Bill Your Way

Unlimited, flexible services to bill what you want, when you want

The Whole Story

Unlimited account history that follows the customer

Past Dues, Faster

Streamlined, configurable past due processing

Bad Debt Sheriff

Built-in collections processing

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