- Financial
Applications
- Customer Information
Systems
Accounts
Receivable
Building
Permits
Licenses
& Permits
Special
Assessments
Utility
Billing
- Human Resources
- Web Solutions
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Springbrook's Utility Billing module, one of the cornerstones of the Springbrook Suite of applications, automates a variety of tasks. The power of this Springbrook system will provide you with a customer-service-driven solution that will allow you to manage your water, sewer, electric and garbage collection utility information with ease.
- Supports billing of residential, commercial and industrial customers
- Processes single or multiple active billing cycles/routes at a time
- Accommodates consumption billing, flat rate billing, based on other billing (i.e. sewer billings that are based on water consumption), miscellaneous charge billing
- Allows billing of tiered rates
- Works with user-defined, tax-ready rates
- Gracefully handles rate changes, including prorating for changes within a billing cycle
- Provides support for budget billing and seasonal billing
- Allows easy addition of services and rates as needed to respond to customer/market needs
- Supports billing of charges based on average consumption over a user-specified period (winter averaging)
- Supports real time data entry (cycles can be billed while cash receipts are entered)
- Incorporates CASS certification/ Postal BAR-coding
- Automates processing of data from handheld, touch-read and radio-read meter-reading devices and interfaces with all industry-leading meter reading providers
- Tracks inventoried meters
- Handles backflow/cross-connect scheduling
- Automates user-defined service order creation or allows manual generation of service orders
- Assists in the tracking, billing and analysis of service calls
- Offers web-based service requests through E-Customer Service option
- Provides view of routes and addresses via embedded mapping (GIS)
- Tracks an unlimited number of customers, with an unlimited amount of financial history and consumption history.
- Provides extensive flexibility by integrating user-defined fields to track comprehensive account information
- Manages unlimited service locations with an unlimited amount of meters on a service location and an unlimited amount of meter history per meter.
- Simplifies account opening and closing procedures with wizard-based processing
- Provides immediate, comprehensive access to customer account information to improve your customer service
- Tracks owner/tenant information to handle third-party notification (sends billing statements and notices to a third party for an account) and allows for owner re-instatement when a tenant vacates a location
- Provides auditing of data changes
- Includes data sensitive comments/status (i.e. 'Promise to pay by')
- Supplies payment processing support for POS cash receipting
- Handles BAR-code payment processing (BAR code scanning)
- Supports electronic fund transfers (direct debit)
- Imports/Exports information for lock box interfaces, third party payment processing
- Incorporates touch-tone telephone access for account inquiry and bill payment (IVR)
- Offers web-based account inquiry and payment processing through E-Customer Service option
- Automatically calculates billing adjustments or allows manual adjustment of billings
- Handles deposits, deposit refunds, credit adjustments, write-offs and liens
- Automatically traces unpaid charges for delinquent notices/cutoffs.
- Calculates late/penalty charges and interest based on age of unpaid charges
- Prints delinquent notices with user-defined text
- Tightly integrated with Springbrook's General Ledger, Central Cash and Accounts Payable modules
- Ensures data is secure with administrator-set security at field level
- Empowers you to customize standard reports with user-defined sorts and subtotals
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